Complaints and returns
Dear customer, if you are on this page, it means that most likely something went wrong with your order and you are not satisfied with your purchase.
However, there is no need to get upset! Our company respects your rights. Below we have included information that will allow you to quickly and conveniently submit a complaint or return the goods as part of withdrawal from the contract.
INFORMATION ABOUT THE RIGHT TO WITHDRAW FROM THE AGREEMENT
In accordance with current legal regulations, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (PolaroidSunglasses.eu, ul. Kościuszki 66A, 32-650 Kęty, Poland) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail).
You can use the model withdrawal form, but it is not obligatory.
To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
In the event of withdrawal from this contract, we will reimburse you all payments received from you, including delivery costs (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will reimburse the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise - in any case, you will not incur any fees in connection with this reimbursement.
We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first.
Please send back or hand over the item to us immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.
The return can be reported online via the product return form: Formularz zwrotu produktu
Or use the paper form: Formularz zwrotu
NOTE: We do not accept cash on delivery!
INFORMATION CONCERNING THE DECLARATION OF USE OF WARRANTY BY THE CONSUMER (COMPLAINTS)
In accordance with applicable regulations, we are liable to you on the terms set out in the Civil Code for physical and legal defects.
After detecting a defect, you have the right to:
- make a statement requesting a price reduction;
- make a declaration of withdrawal from the contract, but not when the defect is irrelevant;
- demand that the item be replaced with one that is free from defects; demand that the defect be removed.
We will respond to your statement or request within 14 days.
You are obliged to deliver the defective item to the following address:
PolaroidSunglasses.eu, Kościuszki 66A, 32-650 Kęty, Poland
We bear the costs of replacement or repair.
We are liable under the warranty if a physical defect is found before the expiry of two years from the date of delivery of the item to you, and if the subject of sale was a second-hand item, one year from the date of its release. Your entitlement is limited to one year from the date of finding the defect, but not earlier than two years from the date of handing over the item to you, and if the subject of sale was a second-hand item, one year after the item was handed over to you. The exception is a situation when the use-by date specified by us or the manufacturer ends two years after the item was delivered to you.
We are then liable under the warranty for physical defects of this item found before the expiry of this period. Liability for legal defects is essentially the same, and the reporting time runs from the moment you learn about the defect, and the limitation periods from the final judgment on the thing with a legal defect.
The issue of the warranty is extremely complex and we encourage you to read the Civil Code and the websites of UOKiK and consumer organizations that describe your rights in detail and illustrate. Our store operates in accordance with the law and respects the rights of consumers, so the legal information you will find there will also apply to contracts with us.
Feel free to ask any questions to: firstname.lastname@example.org
Complaints should be submitted via the form: Formularz zgłoszenia z tytułu rękojmi
NOTE: We do not accept COD shipments.